FAQ

What is a Virtual Runner US and how do they work?

A Virtual Run is a race that you can run, walk, treadmill, or bike at any time from anywhere. Just like an in-person race, a finisher medal goes around your neck to celebrate your success. Virtual Runs are about being healthy, having fun, and accomplishing your personal goals. They gives you the freedom to run your own route and the ability to join others and be part of something special. 

How do I participate in a race?

Sign up for one of our Virtual Runs and your finisher's medal, and shirt and other goodies (if applicable) will be sent directly to you. You are free to complete your race either before or after you receive your package. 

Do I need to submit my time proof?

You can submit your time by tagging us on Instagram! #Virtualrunnerus

When will my medal ship?

Medals that are in stock will typically ship within 5 business days. Any Pre-ordered or  medals that are in a 2nd or 3rd release will have an approximate shipping date on those individual product pages. It's always a good idea to read those descriptions before you order to understand when they will ship..

I'm located outside the United States. Can I still sign up?

Yes. We have shipped to many countries outside of the US.

 

Still can't find what you're looking for? Please email us at nporter@virtualrunnerus.com to help you out!